In Uzbekistan, Telegram isn't just a messaging app — it's where business happens. Integrating Telegram with your website live chat means you never lose a customer conversation, regardless of where it starts.
Why Integrate Telegram with Live Chat
- Customers who leave your website continue the conversation in Telegram
- Operators manage both channels from one interface
- Full conversation history synced across channels
- Telegram push notifications — customers see replies instantly
How to Connect Telegram to Prochat (3 Steps)
- Create a Telegram bot via @BotFather — get the API token
- In Prochat: go to Integrations → Telegram → paste your token
- Add a "Continue in Telegram" button to your chat widget
Once connected, all Telegram messages appear in your Prochat operator panel alongside website chats.
The Recommended Flow for Uzbekistan
- Visitor starts chat on your website
- AI or operator handles initial questions
- Operator offers: "Continue in Telegram for faster replies?"
- Customer clicks → opens Telegram bot (history carries over)
- Long-term relationship continues in Telegram
📱 Prochat's mobile app shows Telegram and website chat messages in the same feed. Operators never need to switch between apps.
Use Cases by Business Type
- E-commerce: Website chat for sales → Telegram for order updates
- Services: Telegram for booking → website for discovery
- SaaS: Website chat for demos → Telegram for ongoing support
Connect Telegram to Your Website Chat
Available from the Essential plan. Takes under 10 minutes to set up.
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